How Can We Help?
Find answers, guides, and resources to help you get the most out of SANCO dispensing and coating equipment.
Browse by الفئة
Find the help you need, organized by topic
الشروع في العمل
Learn the basics of setting up and operating your SANCO equipment for the first time.
عرض المقالاتاستكشاف الأخطاء وإصلاحها
Solutions to common issues and error messages across all SANCO product lines.
عرض المقالاتأدلة المستخدم
Download complete user guides and technical documentation for all models.
عرض المقالاتالصيانة
Keep your equipment running smoothly with regular maintenance schedules and guides.
عرض المقالاتالبرامج والتحديثات
Download the latest software versions and firmware updates for your SANCO machines.
عرض المقالاتالضمان والإرجاع
Everything about product warranty coverage, repair service, and return policies.
عرض المقالاتFrequently Asked
إجابات سريعة على الأسئلة الأكثر شيوعاً
كيف يمكنني معايرة جهاز التوزيع الخاص بي؟
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for SANCO products?
All SANCO products come with a standard 12-month warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available. Contact our sales team at sales@sancofd.com for more information.
كيف يمكنني طلب الدعم الفني في الموقع؟
يمكنك طلب الدعم في الموقع عن طريق الاتصال بالخط الساخن للخدمة أو إرسال طلب من خلال موقعنا الإلكتروني. يستجيب فريقنا الفني عادةً في غضون 24 ساعة، ويمكنه تحديد مواعيد الزيارات بناءً على موقعك وحاجتك الملحة.
أين يمكنني شراء قطع الغيار؟
Replacement parts can be ordered directly through our website or via your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most standard parts ship within 2–3 business days.
هل تقدمون التدريب على المعدات الجديدة؟
Yes, we provide comprehensive training programs for all our equipment — including on-site installation training, online video tutorials, and periodic workshops at our Shenzhen facility. Training can be fully customized based on your team's experience level.
Still Need Help?
فريق الدعم لدينا جاهز لمساعدتك
Trusted by Manufacturers في جميع أنحاء العالم
12-Month Warranty
Every machine ships with a full one-year warranty covering parts and manufacturing defects.
7–15 Day Delivery
Standard configurations ship within 7–15 working days with full installation support included.
24/7 Technical Support
Dedicated engineers available around the clock to keep your production running.