How Can We Help?
Find answers, guides, and resources to help you get the most out of SANCO dispensing and coating equipment.
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Find the help you need, organized by topic
Erste Schritte
Learn the basics of setting up and operating your SANCO equipment for the first time.
Artikel ansehenFehlersuche
Solutions to common issues and error messages across all SANCO product lines.
Artikel ansehenBenutzerhandbücher
Download complete user guides and technical documentation for all models.
Artikel ansehenWartung
Keep your equipment running smoothly with regular maintenance schedules and guides.
Artikel ansehenSoftware und Updates
Download the latest software versions and firmware updates for your SANCO machines.
Artikel ansehenGarantie und Rückgabe
Everything about product warranty coverage, repair service, and return policies.
Artikel ansehenFrequently Asked
Schnelle Antworten auf die am häufigsten gestellten Fragen
Wie kalibriere ich mein Dosiergerät?
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for SANCO products?
All SANCO products come with a standard 12-month warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available. Contact our sales team at sales@sancofd.com for more information.
Wie kann ich technische Unterstützung vor Ort anfordern?
Sie können Unterstützung vor Ort anfordern, indem Sie unsere Service-Hotline kontaktieren oder eine Anfrage über unsere Website einreichen. Unser technisches Team antwortet in der Regel innerhalb von 24 Stunden und kann Besuche je nach Standort und Dringlichkeit planen.
Wo kann ich Ersatzteile kaufen?
Replacement parts can be ordered directly through our website or via your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most standard parts ship within 2–3 business days.
Bieten Sie Schulungen für neue Geräte an?
Yes, we provide comprehensive training programs for all our equipment — including on-site installation training, online video tutorials, and periodic workshops at our Shenzhen facility. Training can be fully customized based on your team's experience level.
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12-Month Warranty
Every machine ships with a full one-year warranty covering parts and manufacturing defects.
7–15 Day Delivery
Standard configurations ship within 7–15 working days with full installation support included.
24/7 Technical Support
Dedicated engineers available around the clock to keep your production running.