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Find answers, guides, and resources to help you get the most out of SANCO dispensing and coating equipment.
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Getting Started
Learn the basics of setting up and operating your SANCO equipment for the first time.
View ArticlesTroubleshooting
Solutions to common issues and error messages across all SANCO product lines.
View ArticlesUser Manuals
Download complete user guides and technical documentation for all models.
View ArticlesMaintenance
Keep your equipment running smoothly with regular maintenance schedules and guides.
View ArticlesSoftware & Updates
Download the latest software versions and firmware updates for your SANCO machines.
View ArticlesWarranty & Returns
Everything about product warranty coverage, repair service, and return policies.
View ArticlesFrequently Asked
Quick answers to the most common questions
How do I calibrate my dispensing machine?
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for SANCO products?
All SANCO products come with a standard 12-month warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available. Contact our sales team at sales@sancofd.com for more information.
How can I request on-site technical support?
You can request on-site support by contacting our service hotline or submitting a request through our website. Our technical team typically responds within 24 hours and can schedule visits based on your location and urgency.
Where can I purchase replacement parts?
Replacement parts can be ordered directly through our website or via your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most standard parts ship within 2–3 business days.
Do you offer training for new equipment?
Yes, we provide comprehensive training programs for all our equipment — including on-site installation training, online video tutorials, and periodic workshops at our Shenzhen facility. Training can be fully customized based on your team's experience level.
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Trusted by Manufacturers Worldwide
12-Month Warranty
Every machine ships with a full one-year warranty covering parts and manufacturing defects.
7–15 Day Delivery
Standard configurations ship within 7–15 working days with full installation support included.
24/7 Technical Support
Dedicated engineers available around the clock to keep your production running.