How Can We Help?
Find answers, guides, and resources to help you get the most out of SANCO dispensing and coating equipment.
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Pour commencer
Learn the basics of setting up and operating your SANCO equipment for the first time.
Voir les articlesDépannage
Solutions to common issues and error messages across all SANCO product lines.
Voir les articlesManuels d'utilisation
Download complete user guides and technical documentation for all models.
Voir les articlesMaintenance
Keep your equipment running smoothly with regular maintenance schedules and guides.
Voir les articlesLogiciels et mises à jour
Download the latest software versions and firmware updates for your SANCO machines.
Voir les articlesGarantie et retours
Everything about product warranty coverage, repair service, and return policies.
Voir les articlesFrequently Asked
Réponses rapides aux questions les plus courantes
Comment calibrer mon appareil de distribution ?
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for SANCO products?
All SANCO products come with a standard 12-month warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available. Contact our sales team at for more information.
Comment puis-je demander une assistance technique sur place ?
Vous pouvez demander une assistance sur site en contactant notre service d'assistance téléphonique ou en soumettant une demande sur notre site web. Notre équipe technique répond généralement dans les 24 heures et peut programmer des visites en fonction de votre emplacement et de l'urgence.
Où puis-je acheter des pièces de rechange ?
Replacement parts can be ordered directly through our website or via your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most standard parts ship within 2–3 business days.
Proposez-vous des formations pour les nouveaux équipements ?
Yes, we provide comprehensive training programs for all our equipment — including on-site installation training, online video tutorials, and periodic workshops at our Shenzhen facility. Training can be fully customized based on your team's experience level.
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12-Month Warranty
Every machine ships with a full one-year warranty covering parts and manufacturing defects.
7–15 Day Delivery
Standard configurations ship within 7–15 working days with full installation support included.
24/7 Technical Support
Dedicated engineers available around the clock to keep your production running.