How Can We Help?
Find answers, guides, and resources to help you get the most out of SANCO dispensing and coating equipment.
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Find the help you need, organized by topic
入门
Learn the basics of setting up and operating your SANCO equipment for the first time.
查看文章故障排除
Solutions to common issues and error messages across all SANCO product lines.
查看文章用户手册
Download complete user guides and technical documentation for all models.
查看文章维护
Keep your equipment running smoothly with regular maintenance schedules and guides.
查看文章软件和更新
Download the latest software versions and firmware updates for your SANCO machines.
查看文章保修和退货
Everything about product warranty coverage, repair service, and return policies.
查看文章Frequently Asked
最常见问题的快速解答
如何校准配药机？
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for SANCO products?
All SANCO products come with a standard 12-month warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available. Contact our sales team at sales@sancofd.com for more information.
如何申请现场技术支持？
您可以拨打我们的服务热线或通过我们的网站提交请求，申请现场支持。我们的技术团队通常会在 24 小时内做出回应，并可根据您的位置和紧急程度安排上门服务。.
在哪里可以购买替换零件？
Replacement parts can be ordered directly through our website or via your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most standard parts ship within 2–3 business days.
你们提供新设备培训吗？
Yes, we provide comprehensive training programs for all our equipment — including on-site installation training, online video tutorials, and periodic workshops at our Shenzhen facility. Training can be fully customized based on your team's experience level.
Still Need Help?
我们的支持团队随时准备为您提供帮助
Trusted by Manufacturers 全球
12-Month Warranty
Every machine ships with a full one-year warranty covering parts and manufacturing defects.
7–15 Day Delivery
Standard configurations ship within 7–15 working days with full installation support included.
24/7 Technical Support
Dedicated engineers available around the clock to keep your production running.